Initial Invitation for Refresh - Initial email sent to end user assigned to asset 30 days prior to end of life. This email provides links to the verification form which must be completed.
Invitation Reminder - Reminder sent to end user, five business days after initial email (if verification hasn’t been completed yet). This email also provides links to the verification form which must be completed.
Scheduling and Confirmation Summary - The End user chooses the date and time for their refresh within a given window. An Outlook meeting invite is sent to end user for the selected refresh date. Includes a summary of all verified device, contact and location information.
Reminder Notice - Sent two business days prior to refresh appointment.
Installation checklist - Email with link to required post refresh checklist is sent two hours after refresh is complete.
An official website of the State of Georgia.
