Skip to main content

 An official website of the State of Georgia.

Support from Technicians (Level 1.5 support)

Consolidated Service Desk technicians (Level 1.5 support) may be called on to address problems that cannot be resolved by Service Desk analysts (Level 1 support). 

They run diagnostics and perform advanced troubleshooting remotely, and they may order parts as needed to facilitate any required desk-side visits from Field Services technicians (Level 2 support).