If you think no one else has noticed, or if you suspect the problem has not been called in, please feel free to contact your Customer Care Team to ask first. It may be possible that you are the first to know something about a network outage. However, if others have already called it in, there is no need to open additional tickets for one problem.

If no one has called in this problem, call the Consolidated Service Desk at 1-877-483-3233 and follow the voice prompts to get to an appropriate representative.

The Service Representative will have questions to ask you. Provide as much information as you can. Describe the problem as accurately as possible.

You will be assigned a severity (SEV) level. Typically, this will be a SEV1 or SEV2 for problems that affect many people, a location, division, or the entire agency.