Call the Consolidated Service Desk at 1-877-483-3233.

If you have a problem with your telephone or voice mail, press 7 to get connected to the appropriate representative.

The Service Representative will have questions to ask you. Provide as much information as you can. Describe the problem as accurately as possible.

You will be assigned a severity (SEV) level. Typically, this will be a SEV3 or SEV4 for problems that affect one person or a few people.