For personal computing issues, the analyst (Level 1 support) will assign the problem ticket to a Consolidated Service Desk technician (Level 1.5 support) for further attention.
See the FAQ on Support from Technicians (Level 1.5 support).
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For personal computing issues, the analyst (Level 1 support) will assign the problem ticket to a Consolidated Service Desk technician (Level 1.5 support) for further attention.
See the FAQ on Support from Technicians (Level 1.5 support).