John Martin, DNR's Chief Information Officer, created the DNR IT Customer Care Team to be the "face of IT," representing the Information Technology Group to all of DNR in an effort to provide an excellent IT experience in all areas of technology. The Customer Care Team is especially involved in the new GAIT system, finding successful resolutions and solutions to problems so that our customers can meet their commitments to the state and our citizens.
Among other things, the Customer Care Team monitors progress of all tickets opened by DNR associates through the Consolidated Service Desk for computer, .network, voicemail, and telephone issues. The team holds morning operations conference calls at 8:00 a.m. five days a week to keep interested division representatives apprised of problems and ensure problems are resolved. Daily morning reports of Service Requests and Incidents are posted at this link: http://reports.gadnrcc.org , which you can access from anywhere.
The Customer Care Team is also working with the various DNR divisions to create, manage, and help implement their division-level technology plans, providing updates, and ensuring integration with the DNR enterprise-wide technology plan.
Learn more about IT Customer Care through these links: